Non-Profit USA 500+ employees

How the American Lung Association Streamlined Data Integration

Digital Referral System

EMR Integration

Multi-Format Support

Overview

Streamlining Referral Management

The client faced operational inefficiencies in managing tobacco cessation referrals, which relied heavily on manual processes like fax and paper forms. This lack of integration made it difficult to serve patients quickly and accurately. Partnering with Vorro, they implemented the BridgeGate Integration Platform to digitize and automate data exchange between hospitals, clinics, and EMRs. By centralizing and standardizing referral intake through secure mailboxes, custom web forms, and ADT JSON data formats.

Background

About the Client

The American Lung Association is a non-profit organization that works to promote lung health and prevent lung disease through advocacy, research, and education.

The Problem

The Challenge

The American Lung Association of the Upper Midwest is dedicated to improving lung health and preventing lung disease. One of their key initiatives is the Illinois Tobacco Quitline.

However, the organization faced challenges due to manual data entry processes, including referrals via fax and paper forms, which hindered their ability to provide the best possible services to tobacco users.

The Outcome

The Solution

The American Lung Association partnered with Vorro to implement a healthcare integration platform that collated ADT data from hospitals, FQHCs, and physicians.

We digitized the entirety of the incoming data process from various stakeholders. This involved setting up a secure mailbox, custom web forms for patients/referring clinics, and a direct integration with EMRs.

The Impact

The Results

With a streamlined process in place, data connectivity can be established quickly. Therefore, when a client is implemented, a data analysis step occurs immediately for the lookup to be built from actual data points instead of having to rely on, oftentimes, out-ofdate documentation. As facilities add new service areas to their healthcare integration platforms that might be qualified, the messages associated with these service areas create exceptions as they are not accounted for in the lookup system. BridgeGate™ has developed a monitoring and exception-handling process to report and reprocess these messages based on the changes happening in real time

Case Study PDF

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Key Capabilities

Streamlined referral intake
By digitizing fax and paper-based referral processes, BridgeGate™ enabled seamless intake through secure mailboxes, web forms, and EMR integration—enhancing speed and accuracy across the network.
Real-time exception handling
With dynamic monitoring and automated exception management, BridgeGate™ ensures that new service areas and data changes are captured, reprocessed, and reflected in real time.
Faster onboarding through live data
New client implementations now begin with real data analysis, eliminating reliance on outdated documentation and accelerating the setup of accurate referral workflows.